Monthly Service Plan

Terms and Conditions

The monthly service plan includes a one year subscription to ViRobot antivirus software. It also includes security bench service once per quarter for one PC**. Security bench service includes cleaning of malware, tuning and updating the operating system and is subject to the terms and conditions listed in the Security Bench Services Terms and Conditions below. The customer agrees to pay $5.95 per month in addition to regular charges for Internet service. BRMEMC. NET reserves the right to disqualify* any PC for the plan or to terminate the agreement at any time. Service does not accumulate – if a PC is not brought in for service during a quarterly period, the service does not carry forward to the next quarter**. When the agreement is signed, an anniversary date is set within the corresponding quarter of the year from 1 January to 31 December. BRMEMC. NET does not provide for pickup or delivery of PC's and is not responsible for safe transport to and from our location. A customer who wishes to terminate the service agreement before one year will be charged an early termination fee of $30.

The license codes we provide for ViRobot are good for one PC for one year and are subject to the EULA of the software manufacturer.

An appointment is not necessary for bringing a PC in for service; however, we do recommend calling in advance. Machines are serviced on a first-come-first-serve basis with Service Plan members receiving first available positions on the service bench. PC's can be brought to BRMEMC. NET Monday through Friday from 8:30 AM to 5 PM . Service is performed Wednesday through Saturday.

Servicing a computer can be time consuming, therefore “same day” service is not provided. Please be prepared to leave your computer with us for at least 24 hours.

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*A system must have a valid copy of Windows 98 or above to be eligible for the Service Plan.

**Service scheduling limitations are designed to provide equal access to bench services for all Internet customers. However, to accommodate special scheduling needs, if Service Plan fees are paid in advance, the four quarterly service sessions can be scheduled at any time during the calendar year from the anniversary date of Service Plan activation.

 

To sign up for the Service Plan, please call BRMEMC.NET Internet Services at 706-379-4832. The Service Plan Agreement must be signed and returned to BRMEMC.NET to activate the plan. To download the service agreement, click here.

 

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Security Bench Services

 

Malware removal - $25-$50 – Remove malware, update and secure system.

Simple Backup - $35 - My Documents, Address Book, Favorites; Specify:

Restore from recovery disk - $50 – Some systems have restore or recovery disks that completely erase the hard drive and reinstall the original system. After recovery, we update and secure the system.

Re-install Operating system – no recovery disk - $75 – With your operating system disk and product code, we reformat and re-install Windows, install the hardware drivers, update and secure the system.

Install dialup modem - $50

Install ethernet card - $40

Configuration changes and Windows Updates $20 minimum bench fee may apply.

 

Terms and Conditions:

Blue Ridge Mountain EMC is not responsible for any data on your hard drive(s), or any data lost on the hard drive(s) during the repair process. BRMEMC.NET recommends that you have a complete backup of important files on hand before delivering a system for service. BRMEMC.NET reserves the right to remove any software that interferes with connectivity or with the repair process, including, but not limited to antivirus and peer-to peer or file sharing software. BRMEMC.NET will attempt to make replacements where possible and will replace software, assemblies or components with products of similar design and capability. Some applications may no longer work properly after a repair because of the installation of different hardware or drivers or because of inherent damage to the operating system by malware infection. It is the customer's responsibility to reconfigure or reinstall any such applications. When your system has been released from the bench and ready for pickup, you will be contacted at the number you provided.

The BRMEMC.NET Security Bench is designed to address issues of security and connectivity. We are capable of cleaning most infections by virus, Trojan, worm, spyware and adware. We also make sure that updates are current for the Windows (only) operating system and for any intact, legitimate antivirus and anti-spyware programs installed. BRMEMC.NET also troubleshoots connectivity issues related to malfunctioning network hardware, including dialup modems, DSL modems and network interface devices and we can install these devices when necessary.

The BRMEMC.NET Security Bench is not a full service computer shop and does not address any computer issues other than the ones mentioned above .

Malware Removal:

There are thousands of types of malware. Many can be removed by commercially available software, and BRMEMC.NET has an array of software tools that we use on the bench. Sometimes an infected machine requires manual cleaning, which involves the alteration of system files and the windows registry and the use of proprietary software and methods. The cleaning process can be time consuming, and although many repairs can be accomplished in 24 hours, some procedures require that the malfunctioning computer be left with us for 48 hours or more. We accept work orders on a first-come, first-serve basis. (Service Plan members are given priority service.) If your need for service is more urgent, please take your machine it to a full service computer repair shop.

An infection by malware often damages the operating system and installed software programs. Most of the time we can return the computer to optimal condition, but sometimes the damage that is done cannot be fully repaired by the cleaning process . This damage can manifest in unpredictable ways. After a malware cleaning it may be necessary for you to re-install some software. In some cases it may be necessary to re-format the hard drive and re-install the operating system. Blue Ridge Mountain EMC is not responsible for any data on your hard drive(s) or any data lost on the hard drive(s), including, but not limited to software, documents and personal settings. If you have personal or business data that might be at risk, we strongly suggest that you have a backup of your data before releasing your system for service.

BRMEMC.NET can, in some cases attempt a backup of address books, favorites and any information in your My Documents or personal folders, but again, BRMEMC.NET cannot be responsible for any loss of the data.

A machine infected by malware can be a threat to other machines in a network environment and, by exceeding bandwidth limitations, can be a threat to Internet users in general. BRMEMC.NET reserves the right to remove any software that interferes with connectivity or with the repair process, including antivirus software and peer to peer or file sharing software. We will try to make exact replacements where possible, but we reserve the right to replace software, assemblies or components with products of similar design and capability. Some applications may no longer work properly after a repair because of the installation of different hardware or drivers or because of damage from malware infection. It is the customer's responsibility to reconfigure or reinstall any such applications.

Infections by malware come from a variety of sources. Occasionally there are network viruses which threaten all Internet users, but most of the infections we see come from visiting websites containing questionable content or from using peer to peer software (like Kazaa, Morpheus or instant messaging software). Removing malware from a computer does not guarantee that the system will stay clean if you continue to visit the websites where the infection first occurred. When you use peer to peer software, you are downloading unknown files from unknown sources which may or may not be aware they are transmitting infected material. Keeping a computer secure requires being proactive – keeping the Windows operating system up to date, keeping antivirus and anti-spyware software up to date and doing regular weekly scans.